FAQ
Frequently Asked Questions
LOGIN
How do I enter the event?
Login with your credentials at our Decode website – decodeph.com and hit Enter Event at the
homepage.
I’m having problems logging into the event. I tried my credentials and it’s not working.
Kindly try resetting your password at our Decode website – decodeph.com
Once completed, re-login and hit Enter Event in the homepage. Should you continue
encountering an error, please provide screenshots and send them to decode@trendmicro.com
SESSIONS
How do I schedule the sessions I’ll be joining in?
Visit MyAgenda from the Lobby and open Full Agenda. Browse through our list of sessions
and select which one you’re interested in then hit Add to MyAgenda.
How do I join the sessions?
You may either join through your MyAgenda or simply visit our Auditorium from the Lobby
or Navigation bar and join the active sessions there.
Can I view sessions I missed?
All sessions will be made available in our Auditorium On-Demand. Visit the Auditorium
and select the sessions you missed from the list. You may also filter or view these per
track.
Aside from the video replays, can we ask for the presentations (ppts) used by the speakers?
We will not be sharing presentations used during DECODE. You can watch the recordings of
the presentations on-demand in our website anytime until July 2023. Alternatively, you
can check the Trend Micro Research booth for reports and research papers from our
experts.
The video is not playing or is broken.
There might be incompatibility issues with your browser. Try clearing your cache or
using a different browser. The event platform works best in Google Chrome
(mobile/desktop). Should you continue encountering an error, please provide screenshots
and send them to decode@trendmicro.com
CHAT
How do I interact with the speakers and other attendees?
Speakers and Expert Representatives are available for chatting during the networking
breaks at the Lounge. Visit the lounge directly from the Auditorium or from the Lobby.
You may chat with them and other attendees as well from the Chat icon in our Navigation
Bar. You may also want to check the suggested network from our Networking section
(powered by the event platform AI).
Please be mindful of our Code of Conduct while in the event.
Please be mindful of our Code of Conduct while in the event.
How do I get rid of an attendee trying to chat with me?
You may set your online status to Away or Do Not Disturb from the top-right section of
the event. You may also report any misbehavior to us by chatting with the event
organizers at our Helpdesk.
LEADERBOARD
How can I see my points in the leaderboard / where can I see my accumulated points?
Access the Leaderboard section at the top-right corner of each location in the event.
How do I earn points?
Points are earned by completing certain actions in the event such as attending sessions,
answering Checkpoints during Networking Breaks at the Lounge, etc. For a detailed view
of our criteria, click Leaderboard on top.
How do points accumulate? How does it work?
Points are granted once for each action in our Leaderboard criteria. An example of this
is our criteria for entering the Auditorium. You will only earn the points for this on
the first time you enter the Auditorium.
What are the rewards for the points I have earned?
You may exchange these with Decode items redeemable at our Decode Store opening at the
end of the event. You may view these items from the Rewards tab in the Leaderboard.
Additionally, Top participants will be included in the raffle at our Day 2 Closing.
Will you be issuing a certificate for this event?
Yes, your digital certificates will be available at the Profile page in our website –
decodeph.com after the event.
This will be
automatically downloadable for
attendees who have attended at least 80% of the scheduled sessions. You may also request
for a digital certificate of attendance by sending an email to decode@trendmicro.com